Refund and Returns Policy for Stratamavel Children’s Toy Store
At Stratamavel Children’s Toy Store, we strive to provide an exceptional shopping experience. If you are not fully satisfied with your purchase, we offer a clear and easy process for returns and refunds. This policy explains your rights and how you can return items to us.
1. Return Eligibility
We accept returns for most items within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:
- Condition: Items must be in new and unused condition, with original packaging, tags, and labels intact.
- Proof of Purchase: You must provide a receipt or order confirmation email to initiate the return process.
2. Non-Returnable Items
Some items are not eligible for return or exchange. These include:
- Personalized or Customized Items: Products that have been personalized or customized per your request.
- Final Sale Items: Any products marked as “Final Sale” on our website or in-store.
- Used or Damaged Items: Items that have been opened, used, or damaged after delivery are not eligible for return.
3. How to Return an Item
To return an item, please follow these simple steps:
Contact Us: Start the return process by emailing us at [email protected] or calling us at (906) 482-2252. Be sure to include your order number and reason for the return.
Pack the Item: Ensure the item is in its original packaging, including any accessories or manuals. Securely pack the product to prevent damage during shipping.
Return Shipping: You will be responsible for paying for the return shipping costs unless the item is defective or an error occurred on our part. We recommend using a trackable shipping service to ensure the safe return of the item.
Return Address: Ship the item to our warehouse at: 411 Cooper Ave, Hancock, Michigan, United States.
Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be processed within 5–7 business days.
4. Refund Policy
If your return is approved, we will issue a refund in the original form of payment. The refund process typically takes 5–7 business days after the return has been received and inspected. The following conditions apply:
- Full Refund: If the product is returned in its original, unopened condition, you will receive a full refund for the purchase price.
- Partial Refund: If the product shows signs of use, a partial refund may be issued depending on the condition of the item.
- Shipping Costs: Shipping costs are non-refundable, except in cases where the product is defective or we made an error with the order.
5. Exchanges
If you would like to exchange an item for a different product, you can return the original item for a refund and place a new order for the desired product. Exchanges are processed as separate transactions.
6. Defective or Damaged Items
If your item is defective or damaged upon arrival, we will gladly provide you with a full refund or replacement. Please contact us within 7 days of receiving your order and provide details about the defect or damage, including photographs if possible.
7. How to Contact Us
If you need assistance with a return or have any questions about our return and refund process, please contact our customer service team at:
- Email: [email protected]
- Phone: (906) 482-2252
- Address: 411 Cooper Ave, Hancock, Michigan, United States
8. Changes to Our Return and Refund Policy
Stratamavel reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be noted at the bottom.