Stratamavel Children’s Toy Store Sales Policies

1. Return and Exchange Policy

At Stratamavel Children’s Toy Store, we are committed to ensuring 100% satisfaction for our customers. If you’re not completely happy with your purchase, you can return or exchange the product under the following guidelines:

Eligibility for Returns

  • Products must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase, such as a receipt or order confirmation email, is required.

How to Return or Exchange

  1. Contact our customer service team at [email protected] or call us at (906) 482-2252 to initiate the process.
  2. Ship the item to our address: 411 Cooper Ave, Hancock, Michigan, United States.
  3. Once received and inspected, refunds will be processed within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale.”
  • Personalized or customized toys.
  • Items damaged due to misuse.

For more details, visit our Return and Exchange Policy page.

2. Shipping Policy

Stratamavel Children’s Toy Store offers reliable shipping options to ensure your orders arrive safely and promptly.

Domestic Shipping

  • We deliver across all states in the United States.
  • Standard shipping takes 3–5 business days.
  • Free shipping is available on orders over $50.

International Shipping

  • We ship to select countries outside the U.S.
  • Delivery times vary from 7–14 business days depending on the location.
  • Customs fees may apply based on your country’s regulations.

Order Tracking

  • Once your order is processed, you’ll receive a tracking number via email.
  • Use our Order Tracking Tool to check the status of your shipment.

For complete information, check our Shipping Policy page.

3. Pricing and Payment Policy

Stratamavel Children’s Toy Store offers competitive pricing and multiple payment options for your convenience.

Pricing

  • All prices are listed in USD and include applicable taxes.
  • Promotional discounts and seasonal sales are updated regularly on our Deals Page.

Accepted Payment Methods

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Gift Cards issued by Stratamavel

Secure Payment

We use SSL encryption to protect your payment information during checkout. Our platform complies with PCI DSS standards to ensure safe and secure transactions.

For more details, visit our Pricing and Payment Policy page.

4. Customer Support Policy

At Stratamavel, we strive to provide exceptional customer support for a seamless shopping experience.

Support Channels

  • Email: Reach us at [email protected] for inquiries about products, orders, or policies.
  • Phone: Call us at (906) 482-2252 during business hours (9 AM to 6 PM EST).
  • Live Chat: Available on our Contact Us Page.

Resolution Times

  • Emails are typically responded to within 24 hours.
  • Phone and live chat support are available for immediate assistance during business hours.

Feedback and Suggestions

We value your feedback! Share your thoughts on our products and services at [email protected].

For more details, explore our Customer Support Policy page.